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Please understand that we were "asked" to see and stay at the Wyndham Grand Resort at Bonnet Creek, after booking a "regular stay" at our much loved Wyndham Hotel. The reservationist asked if we would like to stay at the Wyndham Grand Resort at Bonnet Creek some time and see the vacation property, and that we had a year to book the stay. She also said that we would take a guided "mandatory" tour, but in return, we would get $150 back for our time.

WELL…we booked the hotel and stayed over a weekend to celebrate our daughter's birthday. Our tour date was set for Father's Day, but we went anyway. After the so-called 2 hour tour, that took 3 and a ½ hours and an unprofessional T.O., named Christian, we tried to leave. But then we were sent to a room where we were offered a vacation/hotel point package. This seemed attractive to our travel needs so we booked and signed for it, because we, before this, liked Wyndham Hotels. We were "told" that we could immediately start booking the vacation, but after reading the fine print, this is not true. But rather after $900 was into the account. Also, we were told it would be deducted out of our back as a monthly fee, but again they sneakily added a finance rate etc. They also said we can do 2 night stays, but the contract says 3-4! We were also told that additional points could be purchased at 1 penny per point, but its $10.00 per 1,000 points!! Then they said we could send family members to the hotel at no additional cost, but the contract says it's $150.00 to do so! The representative looked us in the eyes and said that we could start booking stays ASAP and that the total cost was $1,295. Since the process was taking so long, and we had our kids, I believe that we were taken advantage of. They knew my husband was tired, hungry, and most importantly was interested at the time- because the manager "yessed" him to no end. There was NEVER a mention of financing at all! We spent a total of 5 hours there and it ruined our kid's day.

We are Wyndham reward members and we are terribly saddened by such a shiesty transaction. We will be taking our business elsewhere, and have already cancelled our 2 visits that we were due to stay at a Wyndham. It is a shame that the organization could care less about steadfast customers and can do such improper business to a family, just to make a dollar. We tried to contact the sales rep for this package, and we were given a WRONG #!

So, we are canceling, and this letter is to inform such as well as to state our refund to be sent to Lyle Hawkins and/or Jennifer Hawkins at the above address. Please call and send a letter to inform us of the refund.

Monetary Loss: $1.

Location: Miami, Florida

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Guest

They are really unfair and I am also a victim of their unfair sales practices.

Very rarely could you expect a booking only of you go at off peak times of the year. Other times even if they have vacancies they rather sell it for extra bucks than giving you those days.

Guest

Don't people realize that, worst case scenario, WALK OUT! Why would you put yourself through this high pressure sales tactic.

My husband and I go to a lot of these presentations - only for the "gifts" - and have found that of dozens of them, not one has been as bad as this. Say NO from the beginning and I guarantee that within half hour you'll be walking out with a very nice gift just for showing up! They don't want to waste time with "NO" customers.

Also remind them from the beginning of the amount of time you've agreed to spend with them. NO, NO, NO!

Guest

We were roped into a "short tour" for reduced tickets at Disney last year. We decided to do this tour which was to be about 2 hrs, but after 5 hours and high pressure sales, not taking no for an answer, we finally got out of there to try to salvage the rest of the day.

I have just recently discovered that I apparently have a personal loan of $2300 from Discovery Wyndham on my credit report, of which I have NO clue how THAT happened!

Since I NEVER applied for a loan through them! I plan to address my "personal loan" issue ASAP now that I have recently checked my credit report.

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