I don't know where to start from! I'm so *** off and its almost a week since I stop by this *** hotel that i book a reservation 2 weeks ahead of time !
Confirmation Number: xxxxxxxxx Wyndham Rewards #: xxxxxxxxx Tier: GOLD. After our day in a Disney park that Saturday the9th we try to check in for the night and the front desk lady advice us they had no room for us no reservation or nothing . I show her a print out of our confirmation number and *** and she really didn't giver a *** to even to attempt to find out what happen or take responsibility or even the courtesy to review the issue and resolve it. I had to call 5 times to all the ***'n numbers I was given must talk to 10 ***'n ppl in the US and over seas all which had VERIFY I have a ***'n reservation and *** confirmation number but the front desk in the hotel didn't !!!
Spend 2-3 hrs on the ***'n front desk trying to get this *** done so i can take my family in the ***'n room for the night but this *** never happen . I don't know who the *** drop the ***'n ball but I ended up driving back home that same day . You are the worst *** place to book a reservation , I don't know if I had book a longer multiple stay what would i had done in this same situation !!!! I try to keep my cool and not blow up and go ape in the lobbey and get my self a free stay in a jail cell !!
You guys drop the ball and all I got was the run around for 2 hrs on the phone and a front desk rep who she didn't give a *** !!! I would like to not be ***'n charge for that "stay" that never happen if I see a charge in AMEX not only I will charge it back but will be happy to pay 2500 for a lawyer !! Please remove my name from you hotel and cancel my ***'n Wyndham Rewards #: xxxxxxxxxx Tier: GOLD since you don't give a *** of LOYALTY and have no ***'n Idea bought customer service . That front desk clerk if she knew how to *** to do her job she could easy take charge and resolve the issue .
She could have check if they had a ***'N room available and easy book us that ***'n room for that night and charge me the ***'n price for that room !!! But she just didn't what to do *** or offer an option or even any solution !! Also you ***'n reps on the phone didn't give a *** and was telling I DO HAVE A RESERVATION and keep sending me ***'N e-mails with it LMAO . None of them ***'s even offer to re-book one even for a different ***'n hotel if a room was not available in that *** whole .
You guys when down hill big time since you took over this low rated *** grade hotels . You not the same as you was!!
I know i'm a drop in the big bucket of water and this ***-out will be deleted as you don't give a *** but this big bucket has a whole and you lousing drop by drop and one day it will be empty . Good buy wyndham and I'm defiantly will be trashing you *** every I go online and in social media mouth to mouth !!!
Product or Service Mentioned: Wyndham Hotels And Resorts Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Let the company propose a solution.