Not resolved
1.3
Details
Cleanliness
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
1 comment

By far, this was the the most horrible hotel stay I have ever experienced. The rooms were dirty.

Hair all over the bathroom floor, the bathtub and toilet were not cleaned. The carpets were stained and dirty. Houskeeping remained substandard for the duration of my stay even after I complained to the hotel attendant who said it would be taken care of after she contacted the housekeeping manager. It seems to my that Wyndham is more concerened with getting and keeping customers' money than providing excellent customer service.

I will neve stay at another wyndham hotel.

This kind of service really is shameful, and their policy for customer complaints is disgraceful. It seems it is structured so as to prevent customers from receiving a refund, even when one is fully in order.

Product or Service Mentioned: Wyndham Hotels And Resorts Sanitary Conditions.

Reason of review: Bad quality.

Monetary Loss: $327.

Preferred solution: Full refund.

I didn't like: Unclean room, Add on and changes from original contract.

Company wrote 0 private or public responses to the review from Sep 11.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1567008

You stayed at a "potel", where filth, thievery, and lying is their way of life. Google it.

You May Also Like