Used points to book a vacation at the SeaWatch resort. They had a picture of the room along with the points value for that room.
It was to be a deluxe oceanfront one bedroom unit. When we arrived we were booked into a barely oceanview that was certainly not deluxe. When they were questioned about the issue, they stated that all their units were considered oceanfront because the resort was oceanfront. The problem was that on their website, the points were different for different units and so were their prices.
We were told that even though we had booked in January, we were only guaranteed a room, not a specific unit. We were also told that there was nothing that they could do and we were stuck with this room for an entire week. To make matters worse, they stated that if we wanted a points adjustment we would have to contact the main business office. We were also told that they probably would not make an adjustment and rooms were assigned by a home office.
The unit was on the south side and did not get any sun, so there were bugs everywhere. The balcony was so small if you could have gotten rid of the bugs, there was not room to sit out on it for four people even though that is what the unit would sleep. To add insult to injury, they called our unit and said that they were coming by to bring us a gift and try to make the mistake right. It was a $5 cup and we were told to come to the office and talked to the customer service manager.
IT WAS A SALES PITCH!!!! At the end we were told that we were stuck with the room. End of their discussion. Buyers beware.
This is the first time we have stayed on the Grand Strand and been misled about the room we were booking. BUT you are the owner, so there is not much recourse.