Wyndham Hotels And Resorts - Wyndham Bonnet Creek Gave My Points to Previous Owner
On 11-22-10 I bought a Wyndham Bonnet Creek timeshare from a company that buys and sells timeshares.On 12-9-10 the deed was taken to Bonnet Creek for the change in ownership.
I contacted them several times to find out when my ownership would take effect. I was assured that the points (126,000) were in the account and I would be able to use them when the name change was completed. After numerous phone calls about my membership, I flew to Orlando (from California) to find out what was happening with my account. On 1-24-11 I went to Bonnet Creek to see their units and find out about my membership.
The salesman asked what I paid for the timeshare and when I told him, he was shocked and said there was no record of my membership. When I got back to my hotel I called them and was told that my deed was "invalid". They said it had improper wording, but refused to tell me what was wrong. I contacted the company I bought it from and they corrected the "wording" and turned the corrected deed back in.
After numerous phone calls about my membership status, I received a bill in the mail for my yearly maintenance fees of $662.87. I immediately paid the bill in full. Four days later I received their "Welcome" letter stating that I did not have any points for 2010 or 2011. I called them and they said the previous owner used the points for 2010 and borrowed the points from 2011 and there were no points left in the account.
I asked how that could be when I had a legal document in front of me with their signatures relinquishing all rights, uses, etc. as of 4-10-10. One employee that I spoke with eluded to the fact that the previous owners had made the reservations sometime after the first of the year. I asked how they could give away my points and kept being told over and over that I wasn't a member until 3-18-11 and, therefore, the previous owner had the right to use the points.
I was told to email the document I had where the previous owners had relinquished all rights to the timeshare and was told they would contact me in 3 days. The representative said that they wouldn't give me the points back because the previous owner had the right and it didn't matter that they had my deed in their hands for 4 months prior to changing the name. I have made a complaint with the Florida Office of Consumer Affairs and the Orange County DA's Office.
If anyone has any other ideas, please let me know.I don't intend to let this matter drop.