We purchased a groupon deal so we could experience a first time stay at your hotel in downtown San Antonio by the riverwalk.We purchased a 2 night stay with two kids.
It included free breakfast. We were then told only two of us could eat. This was very upsetting and left us with a bad taste. We approached your front desk staff with our concern and they were nothing but rude.
They made us feel like we got what we paid for and refused to accommodate us. When I preceded to explain to them that our purchase was deceiving they did not seem to care. What hotel does this???
I will NEVER again be a guest at any of your hotels and will share our experience with everybody we know!!!We are very disappointed with the degree of professionalism of your staff!!!