1.0
Details
Customer service
0 comments

One night, I was unexpectantly stuck in a snowstorm in Durango, Co.It was about 10:00pm.

I needed a room. I saw a Super 8 motel with a "vacancy" sign outside. I went to the front desk and confirmed that there was a room available. The desk clerk said that he could not offer me the room using my rewards points, and that I would need to call in the reservation on the toll free number.

Ok. No big deal. So I call Wyndham rewards on the phone, and, even though their own records showed that I had enough points for the room, the reservationist would not allow me to use those points for the night in Durango! And I want to be clear: When I say that their own records showed that I had enough points, I mean that the Wyndham rewards person on the other end of the telephone could see it on his computer screen.

He said that since I haven't used any points in a while, that all the points (showing on his computer screen) "must be verified", and that it would take 24 hours. But he could book me "tentatively" for the next night! I had to spend my own money for a hotel room that night, even though I had enough rewards points for the Super 8 with a vacancy. Yes, I went out of my way to drive to another motel and give them my business.

It was about $145 for the night.

A total waste of money since I had enough points for a free night in an available room.I will never, ever, again, for the rest of my life stay in a Wyndham property.

I liked: Beautiful brochures.

I didn't like: Scam.

Had an Experience with Wyndham Hotels And Resorts?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Wyndham Hotels And Resorts - Microtel in Eagan MN = worst hotel ever experienced! Wyndham Hotels And Resorts "I have numerous photos of the actual poor conditions at this hotel... including main floor lobby area Office Door - bottom corner, approx. 10" in from where corner should be,..." Read more Wyndham Hotels And Resorts - Hawthorn suites by Wingham Wyndham Hotels And Resorts "We stayed at a Hawthorn suites Orlando this weekend. Upon arriving at the hotel it was total caos. The room smelled dirty and wet, the furniture was broken and full..." Read more Wyndham Hotels And Resorts - Ramada OKC near Bricktown 2001 East Reno Avenue, OKC, OK 73117 Wyndham Hotels And Resorts "Lets see we booked online for this hotel for 12-31-16. When we arrived they had stated that they were over booked and that they would have to find us a..." Read more Wyndham Hotels And Resorts - Filthy mattress Wyndham Hotels And Resorts "We stayed at the Wyndham in bossier city Louisiana . The first room was nasty so they put us in another room. The sheet and pillowcase had a..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more BATTERIES PLUS ARE FRAUDULENT COMPANY Batteries Plus "In other words,be prepared to argue with a wall when you try to bring a battery back for warranty replacement. Bought a battery in Dec 2016,in Sept 2017 it kept..." Read more Honey Maid - Awful, disgusting, Rip Off Honey Maid "I responded to the pissed customers review. I too agree your product now is absolutely TERRIBLE. Just bought a box and found complete false advertisement on the front of the..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more